In most cases, the hold will be cleared and funds released back to your bank account almost instantly. (3) If the final amount is higher, we’ll release the authorisation immediately and attempt to capture another payment with the correct final amount. some products were missing), we capture only what was owed for the order, meaning a part of the authorisation will be released back to your account. (2) If the final amount is lower than the authorisation (e.g. (1) If the order has been completed successfully, we ‘capture’ the authorisation, meaning it becomes a charge and the funds are transferred from your account to Glovo Here are the possible scenarios after an authorisation has been made: It’s how Glovo guarantees that there are available funds to pay for the order. Why is there a pending charge on my account and when does it get released?Īn 'authorisation amount' is the temporary hold you'll see on some of your funds, which may appear next to your actual payments (depending on your bank). To clarify: you'll be charged for the total cost of the delivery service, including the cost of the product and delivery fee, and the return service. If the courier is able to return the product, the value of the product will be refunded back to you. If this happens, you'll still have to pay the full price of the products and delivery fee, as well as the cost of the return service. If a courier has already picked up the order or is couriering at the time of cancellation, you can ask the courier if it's possible to return the product. However, if you cancel after a courier has been assigned to your order, you'll be charged the total cost of the basic delivery service. Please bear in mind, food related orders cannot be returned.įor non-food related orders, you can cancel an order free of charge, up until a courier accepts your request. (4) If the courier reaches the delivery area and finalises the order, you'll be charged the price of the products and the delivery fee. (3) If the store has already accepted and started to prepare your order, and a courier has been assigned to deliver it, you'll be charged the price of the products and a cancellation fee. (2) If a courier has already been assigned to your order, you'll be charged a cancellation fee. (1) If the store has already accepted and started to prepare your order, you'll be charged the price of the products. You can cancel orders but cancellation fees may apply.įor food related orders, you'll be charged an amount depending on the following factors. The amount applied depends on the city and store, and you’ll see this surcharge when you’re at the checkout stage in the app.) (For night deliveries, there might be an extra service charge applied to each item’s price. However, if the difference in price is over 30%, the courier will contact you to ask if you’d still like to proceed with the purchase. You'll be able to see the updated price once the courier uploads the receipt of the purchase. If the price difference is less than 30%, Glovo will automatically proceed to buy the products for you. Occasionally, the price of the product may differ to what is shown on the app. So before you confirm the order, you’ll know the total cost of the service. There will be a pre-established delivery cost depending on our agreement with the store in question, which you can see by clicking on the store. If you’re ordering from one of the stores available on the app, you can see the item’s price beforehand. For "Anything” orders, once the courier has bought the item, you’ll know the total cost of the service. If you use the "Courier” or "Anything” category, the app calculates the distance between the pick-up point and delivery address, and only shows the total delivery cost. The price of our service is optimised by distance, so the closer it is, the cheaper it is.
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